Refund Policy

At GizmoLuz, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward refund process for eligible items. Please review the details below to understand our policy.

Eligibility for Refunds

Refunds are available under the following conditions:

• The item must be returned within 30 days of the original purchase date.
• The product must be in its original condition, unused, and with all packaging and accessories intact.
• Proof of purchase, such as the order number or receipt, is required.

Note: Certain items, including personalized or custom products, may not be eligible for a refund unless defective.

How to Initiate a Refund

To request a refund, please follow these steps:

1. Contact our support team at [email protected] with your order details and reason for the refund request.
2. Our team will provide instructions for returning the item, including the shipping address and any necessary forms.
3. Once we receive and inspect the returned item, we will process your refund within 5-7 business days.

Refund Methods

Refunds will be issued to the original payment method used during purchase. Please allow additional time for the refund to reflect in your account, depending on your financial institution.

Non-Refundable Items

The following are generally not eligible for refunds:

• Items that are damaged due to customer misuse or negligence.
• Products without original packaging or with missing components.
• Digital downloads or software that has been activated or used.

Defective or Incorrect Items

If you receive a defective or incorrect product, please contact us immediately at [email protected]. We will arrange for a replacement or refund at no additional cost, including return shipping if applicable.

Contact Us

If you have any questions about our refund policy or need assistance, please email us at [email protected]. We are here to help!