Faq
Frequently Asked Questions
What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for all purchases on GizmoLuz.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping may take 7-14 business days, depending on the destination.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Additional customs fees or taxes may apply based on your location.
What is your return policy?
We offer a 30-day return policy for unused items in original packaging. Returns are free for defective products; otherwise, a restocking fee may apply.
Are your products covered by warranty?
Yes, all products come with a manufacturer's warranty, typically ranging from 1 to 2 years. Warranty details are included with your purchase.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and link to monitor your delivery status.
What should I do if my product is defective?
Please contact our support team at [email protected] with your order details, and we will assist you with a replacement or refund.
Do you price match?
We occasionally offer price matching on select items. Contact us at [email protected] with the competitor's details for verification.
Can I cancel or modify my order after placement?
Orders can be canceled or modified within 1 hour of placement. After that, changes may not be possible as processing begins. Email us promptly at [email protected] for assistance.
How do I contact customer support?
For any inquiries, reach out to us via email at [email protected], and we will respond within 24 hours.